Royal Grove Foods — Fruits & Vegetables Are Our Jam!

At Royal Grove Foods, we take pride in crafting high‑quality, chef‑driven fruit & vegetable spreads. Because our products are perishable and made in small batches, we maintain a clear and fair return policy that protects both our customers and our business.

Return Window

We offer a 7‑day return window starting the day your order is marked as delivered.

To begin a return, email us at info@royalgrovefoods.com with your:

- Order number

- Reason for return

- Photos of the unopened item(s)

- A clear photo of the lot number and best‑by date printed on the jar

- Photos of any damage or defect (if applicable)

Returns sent without prior approval will not be accepted.

Eligibility for Returns

To qualify for a return or refund, all items must be:

- Unopened, fully sealed, and in original condition‍ ‍

- In their original packaging‍ ‍

- Within the 7‑day return window‍ ‍

- Accompanied by a valid lot number and best‑by date‍

- Supported by proof of purchase

For food safety reasons, we cannot accept returns of opened jars, partially used items, or products with missing or altered lot numbers.

Lot Number & Best‑By Date Verification

Every Royal Grove Foods product includes a lot number and best‑by date printed on the packaging. These identifiers must be visible and intact for any return or refund request.

Products with missing, illegible, or tampered lot numbers are not eligible for return or refund.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of:

- The product

- The packaging

- The shipping label

- The lot number and best‑by date

Refunds

Once your return is received and inspected, we’ll notify you of approval or denial.

Approved refunds are issued to your original payment method.

Please note: banks and credit card companies may take additional time to process the refund.

Exchanges

To exchange an item, please submit a return request. Once approved, you may place a new order for the desired product.

Non‑Returnable Items

For safety and quality reasons, we cannot accept returns of:

- Opened or used jars

- Items without a visible lot number

- Items past their best‑by date

- Items purchased more than 7 days ago

Order Issues & Delivery Claims

For “item not received” claims, we may require:

- Carrier verification

- A completed non‑receipt affidavit

- Confirmation of the shipping address

All refund and return requests are reviewed based on the conditions outlined in this policy. Royal Grove Foods reserves the right to approve or deny a refund or return if the product does not meet these requirements.

Questions?

We’re here to help.

Email us anytime at info@royalgrovefoods.com.